Terms of service

Terms of Service

Last Updated: September 3, 2026

Welcome to GAVRO. These Terms of Service (“Terms”) govern your use of our website, online store, products, and services (collectively, the “Services”).

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

GAVRO reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date.

1. About GAVRO

GAVRO operates this online store and website. Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and provide our Services.

For questions or concerns, you can contact us using the details provided at the end of these Terms.

2. Eligibility

By using our Services, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use our website and Services only for lawful purposes.
  • You will not misuse, interfere with, or attempt to damage our website or Services.

If you are using our Services on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings.

We reserve the right to:

  • Correct errors or inaccuracies.
  • Update product information.
  • Change product prices.
  • Limit product quantities.
  • Discontinue products.
  • Refuse or cancel orders where necessary.

Product availability is subject to change without notice.

4. Pricing and Taxes

All product prices displayed on our website are stated in Indian Rupees (INR), unless otherwise specified.

Prices may change at any time without prior notice.

Applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.

If there is an error in the price displayed for a product, we reserve the right to correct the error and, where applicable, cancel the order and refund any amount already paid.

5. Orders

When you place an order with GAVRO, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product availability.
  • Incorrect pricing or product information.
  • Payment issues.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect shipping information.
  • Other circumstances that require cancellation.

If we cancel an order after payment has been received, we will arrange an applicable refund.

6. Payment

We accept payment methods displayed during checkout.

Payment information may be processed by third-party payment service providers. We do not necessarily store complete payment card details on our own systems.

You agree to provide accurate and valid payment information and authorize us or our payment providers to process the payment associated with your order.

7. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver your order within the estimated delivery timeframe shown at checkout or communicated to you.

Delivery times may vary depending on your location, courier availability, weather, holidays, or other circumstances outside our control.

GAVRO is not responsible for delays caused by:

  • Incorrect or incomplete shipping addresses.
  • Customer unavailability.
  • Courier delays.
  • Natural disasters.
  • Government restrictions.
  • Strikes or other events beyond our reasonable control.

Customers are responsible for providing accurate shipping and contact information.

8. Returns and Refunds

Our return and refund policy applies to eligible orders.

Orders below ₹999 are not eligible for return or refund.

Orders of ₹999 or above may be eligible for return or refund within 7 days of delivery, subject to the conditions stated in our Return & Refund Policy.

For damaged, defective, or incorrect products, customers may be required to provide clear photos and/or videos showing the product and the issue.

Please review our Return & Refund Policy before placing an order.

9. Cancellation of Orders

Once an order has been placed, cancellation may not always be possible, particularly if the order has already been processed or shipped.

If you wish to cancel an order, contact us as soon as possible at:

gavrostore.in@gmail.com

Any cancellation and applicable refund will be handled according to our cancellation and refund procedures.

10. Customer Accounts

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You are responsible for all activity carried out through your account.

You agree to notify us promptly if you believe your account has been accessed without authorization.

GAVRO reserves the right to suspend or terminate accounts where necessary to protect our business, customers, website, or Services.

11. Prohibited Uses

You may not use our website or Services to:

  • Break or violate any applicable law or regulation.
  • Commit fraud or engage in fraudulent activity.
  • Provide false or misleading information.
  • Attempt to gain unauthorized access to our website or systems.
  • Introduce viruses, malware, or other harmful code.
  • Copy, reproduce, or misuse our website content without permission.
  • Interfere with the operation or security of our website.
  • Use automated systems to scrape or collect information without permission.
  • Harass, threaten, or harm our employees, representatives, or other customers.

We reserve the right to restrict or terminate access to our Services if we believe these Terms have been violated.

12. Intellectual Property

All content on the GAVRO website, including but not limited to:

  • Logos and brand names.
  • Product images.
  • Photographs.
  • Graphics.
  • Text.
  • Designs.
  • Videos.
  • Website layouts.
  • Product descriptions.

is owned by or licensed to GAVRO and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission.

13. User Reviews and Content

If you submit reviews, photographs, comments, or other content to GAVRO, you agree that the content is your own and does not violate the rights of others.

By submitting content, you grant GAVRO permission to use, reproduce, display, and publish that content for purposes related to our business and marketing, where permitted by law.

We reserve the right to remove content that we believe is unlawful, offensive, misleading, inappropriate, or violates these Terms.

14. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, shipping providers, analytics services, or other third-party tools.

Our Services may also contain links to third-party websites.

We are not responsible for the content, availability, privacy practices, or policies of third-party services or websites that we do not control.

Your use of third-party services may be subject to their own terms and policies.

15. Disclaimer

We make reasonable efforts to provide accurate and reliable information through our Services. However, our website and Services are provided on an “as available” basis.

To the extent permitted by applicable law, GAVRO does not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will be free from errors.
  • All information will always be complete or current.
  • The website will be free from viruses or other harmful components.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, GAVRO and its representatives will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website, products, or Services.

Our liability, where legally applicable, will be limited to the extent permitted by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold GAVRO harmless from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms.
  • Your misuse of our website or Services.
  • Your violation of applicable laws.
  • Your violation of the rights of another person or entity.

18. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

19. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms or your use of our Services will be subject to the applicable courts and legal authorities having jurisdiction over the matter, subject to applicable law.

20. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions will continue to apply.

21. Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the terms governing your use of our Services and purchases from GAVRO, except where additional terms are expressly provided for a particular product or service.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Services, legal requirements, or other circumstances.

The updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our Services after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

23. Contact Us

If you have any questions about these Terms of Service, please contact us:

GAVRO

Email: gavrostore.in@gmail.com

Address:
Thapak Bagh, 458/1-C Chawla Colony
Jhansi, Uttar Pradesh – 284002
India