Privacy Policy

Last Updated: September 3, 2026

GAVRO (“we,” “us,” “our”) operates this website and online store, including all related content, features, products, services, and tools (collectively, the “Services”). Our store is powered by Shopify, which helps us provide our Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, place an order, make a purchase, contact us, or otherwise interact with GAVRO.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

• Contact information: Your name, email address, phone number, billing address, and shipping address.
• Order and transaction information: Products you view, purchase, return, cancel, or otherwise interact with, as well as order details and transaction history.
• Payment information: Payment method and transaction details. Payments may be processed by third-party payment providers. We may not directly store complete payment card details.
• Account information: If you create an account, we may collect your username, password, and account preferences.
• Communication information: Information you provide when you contact us, including customer support messages and inquiries.
• Device information: Information about your device, browser, IP address, network connection, and other technical identifiers.
• Usage information: Information about how you interact with and navigate our website, including pages viewed, products viewed, and other website activity.

How We Collect Your Information

We may collect personal information from the following sources:

• Directly from you: When you create an account, place an order, contact us, subscribe to communications, or provide information through our website.
• Automatically: When you browse or use our website, certain information may be collected automatically through cookies and similar technologies.
• From service providers: Third-party companies that provide services such as payment processing, shipping, website hosting, analytics, customer support, and other business services.
• From other third parties: Where permitted by applicable law and where necessary to provide or improve our Services.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Our Services

We use your information to:

• Process and fulfill your orders.
• Process payments and transactions.
• Arrange shipping and delivery.
• Process eligible returns, refunds, and exchanges.
• Provide customer support.
• Manage your account.
• Remember your preferences.
• Improve and personalize your shopping experience.
• Provide product recommendations and relevant website content.

Communication and Marketing

Where permitted by applicable law and where you have provided the necessary consent, we may use your information to send promotional emails, offers, updates, and other marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

We may continue to send necessary non-promotional communications, such as order confirmations, shipping updates, refund information, and other service-related messages.

Security and Fraud Prevention

We may use personal information to:

• Protect our website and customers.
• Verify transactions.
• Detect and prevent fraud or unauthorized activity.
• Investigate suspicious or potentially harmful activity.
• Maintain the security of our Services.

Legal and Regulatory Requirements

We may use or disclose personal information where necessary to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from government authorities or law enforcement.
• Protect our legal rights.
• Resolve disputes.
• Enforce our terms, policies, or agreements.

How We Share Your Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These may include:

• Shopify, which provides the e-commerce platform used to operate our store.
• Payment service providers that process your payments.
• Shipping and delivery partners that help deliver your orders.
• Technology and service providers that provide hosting, analytics, customer support, website functionality, and other business services.
• Marketing or advertising service providers, where applicable and permitted by law.
• Government authorities or legal professionals, when required by law or necessary to protect our rights.
• Business partners or successors in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

We do not sell your personal information as a standalone product.

Shopify

Our store is hosted and powered by Shopify. Shopify may collect and process personal information relating to your use of our Services in order to provide, maintain, and improve its platform and services.

Information submitted through our store may be processed by Shopify and by third-party service providers involved in providing our Services.

For more information about how Shopify handles personal information, please review {"fallbackMarkdown":"Shopify's Consumer Privacy Policy","reference":{"matched_text":"","prefix":null,"start_idx":5708,"end_idx":5778,"safe_urls":[],"refs":[],"alt":"Shopify's Consumer Privacy Policy","prompt_text":"Shopify's Consumer Privacy Policy","type":"url","item":{"title":"Shopify's Consumer Privacy Policy","url":"https://privacy.shopify.com/en?utm_source=chatgpt.com","attribution":"privacy.shopify.com","pub_date":null,"snippet":null,"attribution_segments":null,"supporting_websites":null,"refs":[],"hue":null,"attributions":null},"logo":null,"layout":null,"title":"Shopify's Consumer Privacy Policy"},"showLoginRequiredCard":false}.

Depending on your location, you may also have certain rights regarding personal information processed by Shopify.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services, maintain security, and improve your shopping experience.

Some cookies may be provided by third-party services integrated with our store.

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some features or functionality of our website.

Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

If you visit a third-party website or use a third-party service, that third party's privacy policy and terms will apply. We are not responsible for the privacy, security, or practices of third-party websites or services that we do not control.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us using the details provided below so that we can review the situation and take appropriate action where required.

Security of Your Information

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure. Therefore, we cannot guarantee absolute security of your information.

Please avoid sending sensitive information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services.
• Complete transactions and maintain order records.
• Provide customer support.
• Comply with legal, tax, accounting, and regulatory requirements.
• Resolve disputes.
• Prevent fraud and protect our legal rights.

When personal information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.

Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where legally permitted.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.
• Opt out of certain marketing communications.

To exercise any applicable rights, please contact us using the contact details below.

We may need to verify your identity before processing certain requests.

Complaints and Privacy Concerns

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us first so that we can review and address your concern.

You may also have the right to contact the appropriate data protection or regulatory authority under applicable law.

International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store information outside India.

Where personal information is transferred internationally, we will take appropriate steps as required by applicable law to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or other operational reasons.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy and, where required, provide additional notice.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

GAVRO

Email: gavrostore.in@gmail.com

Address:
Thapak Bagh, 458/1-C Chawla Colony
Jhansi, Uttar Pradesh – 284002
India