Refund policy

Return & Refund Policy

At GAVRO, we carefully inspect and pack every order before dispatch. Please read our return and refund policy carefully before placing your order.

7-Day Return & Refund Policy

GAVRO offers a 7-day return and refund policy for eligible orders.

You have 7 days from the date of delivery to request a return or refund.

Orders Below ₹999

Orders with a total value below ₹999 are not eligible for return or refund.

Orders of ₹999 and Above

Orders with a total value of ₹999 or above may be eligible for return and refund, subject to the conditions mentioned below.

To be eligible for a return or refund, the product must:

  • Be in the same condition in which you received it.
  • Be unworn and unused.
  • Have all original tags attached.
  • Be in its original packaging.
  • Include the receipt or proof of purchase.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, you must contact us within 7 days of delivery.

You must provide:

  • Clear photos of the product and the damage/issue.
  • A clear video showing the product and the issue.
  • Photos or video of the original packaging and shipping label, if applicable.
  • Your order number and proof of purchase.

Photo or video proof is mandatory for damaged, defective, or incorrect product claims.

Our team will review the submitted photos/videos before approving any return or refund.

How to Request a Return or Refund

To request a return or refund, contact us at:

gavrostore.in@gmail.com

Please provide your order number, reason for the return/refund, and the required photos/videos.

Please do not send any product back without receiving confirmation from GAVRO first. Unauthorized returns may not be accepted.

If your return is approved, we will provide you with instructions on how and where to send the product.

Return Conditions

A return or refund request may be rejected if:

  • The product has been worn or used.
  • The original tags have been removed.
  • The product has been damaged due to customer use or mishandling.
  • The product is missing its original packaging.
  • The return/refund request is made after 7 days from delivery.
  • Required photo/video proof is not provided for a damaged, defective, or incorrect product.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method or another payment method provided by GAVRO.

Please allow up to 10 business days after refund approval for the refund to be processed. Your bank or payment provider may require additional time to credit the amount to your account.

Unboxing Video

We strongly recommend that customers record a clear unboxing video when opening their package.

An unboxing video can help verify the condition of the product and packaging in case of a damage, defect, or wrong-product claim.

Contact Us

For any questions regarding returns or refunds, please contact:

GAVRO
Email: gavrostore.in@gmail.com